{"id":13,"date":"2026-09-26T06:46:04","date_gmt":"2026-09-26T06:46:04","guid":{"rendered":"https:\/\/astropream.com\/gemskuber\/?page_id=13"},"modified":"2026-09-29T18:25:18","modified_gmt":"2026-09-29T18:25:18","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/astropream.com\/gemskuber\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cd2c217 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cd2c217\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-26f9e9cd\" data-id=\"26f9e9cd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f6285e3 elementor-widget elementor-widget-text-editor\" data-id=\"5f6285e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"PDq2pG_selectionAnchorContainer wp-block-paragraph\" dir=\"auto\" data-start=\"3167\" data-end=\"3320\">At <strong data-start=\"3170\" data-end=\"3183\">Gemskuber<\/strong>, we want you to have a smooth shopping experience. If there is an issue with your order, please contact us and our team will assist you.<\/p>\n<h2 dir=\"auto\" data-section-id=\"1l3gy7t\" data-start=\"3322\" data-end=\"3347\">Eligibility for Return<\/h2>\n<p dir=\"auto\" data-start=\"3349\" data-end=\"3391\">A return may be accepted in cases such as:<\/p>\n<ul data-start=\"3393\" data-end=\"3549\">\n<li data-section-id=\"1r3dfv3\" data-start=\"3393\" data-end=\"3417\">Wrong product received<\/li>\n<li data-section-id=\"guthpf\" data-start=\"3418\" data-end=\"3444\">Damaged product received<\/li>\n<li data-section-id=\"mlw2z0\" data-start=\"3445\" data-end=\"3464\">Defective product<\/li>\n<li data-section-id=\"eyp65z\" data-start=\"3465\" data-end=\"3519\">Product significantly different from the description<\/li>\n<li data-section-id=\"w34krc\" data-start=\"3520\" data-end=\"3549\">Missing item from the order<\/li>\n<\/ul>\n<p dir=\"auto\" data-start=\"3551\" data-end=\"3612\">Returns are subject to verification and approval by our team.<\/p>\n<h2 dir=\"auto\" data-section-id=\"ctlb0q\" data-start=\"3614\" data-end=\"3630\">Return Period<\/h2>\n<p dir=\"auto\" data-start=\"3632\" data-end=\"3698\">Return requests must be submitted within <strong data-start=\"3673\" data-end=\"3697\">[X days] of delivery<\/strong>.<\/p>\n<p dir=\"auto\" data-start=\"3700\" data-end=\"3735\">To request a return, contact us at:<\/p>\n<p dir=\"auto\" data-start=\"3737\" data-end=\"3759\"><strong data-start=\"3737\" data-end=\"3759\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3739\" data-end=\"3757\">info@gemskuber.com<\/a><\/strong><\/p>\n<p dir=\"auto\" data-start=\"3761\" data-end=\"3776\">Please include:<\/p>\n<ul data-start=\"3778\" data-end=\"3914\">\n<li data-section-id=\"14r2kx1\" data-start=\"3778\" data-end=\"3792\">Order number<\/li>\n<li data-section-id=\"13x8czv\" data-start=\"3793\" data-end=\"3808\">Customer name<\/li>\n<li data-section-id=\"1omr2dn\" data-start=\"3809\" data-end=\"3825\">Contact number<\/li>\n<li data-section-id=\"1ro6zst\" data-start=\"3826\" data-end=\"3845\">Reason for return<\/li>\n<li data-section-id=\"1i9fgs9\" data-start=\"3846\" data-end=\"3880\">Clear photographs of the product<\/li>\n<li data-section-id=\"1nm0n1r\" data-start=\"3881\" data-end=\"3914\">Unboxing video, where available<\/li>\n<\/ul>\n<p dir=\"auto\" data-start=\"3916\" data-end=\"4030\">Providing an unboxing video can help us investigate damage, missing items, or incorrect products more efficiently.<\/p>\n<h2 dir=\"auto\" data-section-id=\"1rziq59\" data-start=\"4032\" data-end=\"4052\">Product Condition<\/h2>\n<p dir=\"auto\" data-start=\"4054\" data-end=\"4110\">For an eligible return, the product should generally be:<\/p>\n<ul data-start=\"4112\" data-end=\"4235\">\n<li data-section-id=\"9xcl6c\" data-start=\"4112\" data-end=\"4120\">Unused<\/li>\n<li data-section-id=\"sy3svf\" data-start=\"4121\" data-end=\"4148\">In its original condition<\/li>\n<li data-section-id=\"1egvd73\" data-start=\"4149\" data-end=\"4166\">Properly packed<\/li>\n<li data-section-id=\"1kri6jq\" data-start=\"4167\" data-end=\"4235\">Returned with original packaging and accessories, where applicable<\/li>\n<\/ul>\n<p dir=\"auto\" data-start=\"4237\" data-end=\"4372\">Products that have been damaged after delivery due to misuse, improper handling, alteration, or normal wear may not qualify for return.<\/p>\n<h2 dir=\"auto\" data-section-id=\"67eidb\" data-start=\"4374\" data-end=\"4400\">Non-Returnable Products<\/h2>\n<p dir=\"auto\" data-start=\"4402\" data-end=\"4538\">Unless required by applicable law or otherwise stated by Gemskuber, certain products may not be eligible for return due to their nature.<\/p>\n<p dir=\"auto\" data-start=\"4540\" data-end=\"4557\">This may include:<\/p>\n<ul data-start=\"4559\" data-end=\"4785\">\n<li data-section-id=\"ky07bs\" data-start=\"4559\" data-end=\"4626\">Products specifically personalized or customized for the customer<\/li>\n<li data-section-id=\"1r75hpf\" data-start=\"4627\" data-end=\"4685\">Products damaged after delivery due to customer handling<\/li>\n<li data-section-id=\"rlgj6s\" data-start=\"4686\" data-end=\"4724\">Items that have been used or altered<\/li>\n<li data-section-id=\"125u2ps\" data-start=\"4725\" data-end=\"4785\">Products returned without required packaging or components<\/li>\n<\/ul>\n<p dir=\"auto\" data-start=\"4787\" data-end=\"4883\">For product-specific exclusions, please check the product description before placing your order.<\/p>\n<h2 dir=\"auto\" data-section-id=\"1rkymrs\" data-start=\"4885\" data-end=\"4903\">Return Approval<\/h2>\n<p dir=\"auto\" data-start=\"4905\" data-end=\"5031\">Once we receive your request, our team will review the details and may request photographs, videos, or additional information.<\/p>\n<p dir=\"auto\" data-start=\"5033\" data-end=\"5117\">If the return is approved, we will provide the next steps for returning the product.<\/p>\n<h2 dir=\"auto\" data-section-id=\"16gn7dk\" data-start=\"5119\" data-end=\"5129\">Refunds<\/h2>\n<p dir=\"auto\" data-start=\"5131\" data-end=\"5220\">Once an approved return is received and inspected, we will process the applicable refund.<\/p>\n<p dir=\"auto\" data-start=\"5222\" data-end=\"5383\">Refunds will generally be made to the original payment method or through another appropriate method, depending on the payment method and applicable requirements.<\/p>\n<p dir=\"auto\" data-start=\"5385\" data-end=\"5493\">The time taken for the amount to appear in your account may depend on your bank or payment service provider.<\/p>\n<h2 dir=\"auto\" data-section-id=\"1gcnn3o\" data-start=\"5495\" data-end=\"5521\">Return Shipping Charges<\/h2>\n<p dir=\"auto\" data-start=\"5523\" data-end=\"5716\">For products that are damaged, defective, incorrect, or otherwise eligible for a return due to an issue attributable to Gemskuber, we will determine the appropriate return-shipping arrangement.<\/p>\n<p dir=\"auto\" data-start=\"5718\" data-end=\"5857\">For other approved returns, return shipping charges may apply depending on the circumstances and the applicable policy communicated to you.<\/p>\n<h2 dir=\"auto\" data-section-id=\"yavhm5\" data-start=\"5859\" data-end=\"5871\">Exchanges<\/h2>\n<p dir=\"auto\" data-start=\"5873\" data-end=\"5957\">Where available, eligible products may be exchanged subject to product availability.<\/p>\n<p dir=\"auto\" data-start=\"5959\" data-end=\"6040\">If the requested replacement is unavailable, an applicable refund may be offered.<\/p>\n<h2 dir=\"auto\" data-section-id=\"1yfsxj7\" data-start=\"6042\" data-end=\"6055\">Contact Us<\/h2>\n<p dir=\"auto\" data-start=\"6057\" data-end=\"6089\">For return or refund assistance:<\/p>\n<p dir=\"auto\" data-start=\"6091\" data-end=\"6192\"><strong data-start=\"6091\" data-end=\"6104\">Gemskuber<\/strong><br data-start=\"6104\" data-end=\"6107\" \/>Janai Road, 712304, India<br data-start=\"6132\" data-end=\"6135\" \/><strong data-start=\"6135\" data-end=\"6145\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"6146\" data-end=\"6164\">info@gemskuber.com<\/a><br data-start=\"6164\" data-end=\"6167\" \/><strong data-start=\"6167\" data-end=\"6177\">Phone:<\/strong> +91 7890316832<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At Gemskuber, we want you to have a smooth shopping experience. If there is an issue with your order, please contact us and our team will assist you. Eligibility for Return A return may be accepted in cases such as: Wrong product received Damaged product received Defective product Product significantly different from the description Missing [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/astropream.com\/gemskuber\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/astropream.com\/gemskuber\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/astropream.com\/gemskuber\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/astropream.com\/gemskuber\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/astropream.com\/gemskuber\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":3,"href":"https:\/\/astropream.com\/gemskuber\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":373,"href":"https:\/\/astropream.com\/gemskuber\/wp-json\/wp\/v2\/pages\/13\/revisions\/373"}],"wp:attachment":[{"href":"https:\/\/astropream.com\/gemskuber\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}